Workshop overview and contents :-
Improve communication
Adapting to different communication styles
Improving team effectiveness
Improving motivation
Selling skills and relationship building
Selling and reponding to customer differences
Manging conflict and resistance
Reducing conflict
Maximising your strengths as a manager
Managing and removing barriers to performance
Getting the most from your key contributors
Using your strengths to your advantage
Interpersonal skills and greater self-awareness
 
 


Managing conflict and resistance: discover your own conflict style and learn skills to help you relate more effectively with people of different conflict styles

Discover your own conflict style and the impact it has on your staff. By understanding that styles differ, you will be able to identify and reduce opposition. You’ll also learn skills to help you relate more effectively to people of all styles.



Are difficult employees and colleagues one of your biggest headaches? Are you working in a stressful, high-pressure environment?

This workshop will help you to:

• Understand the impact your conflict style has on other people
• Recognise how your employees handle conflict differently to you
• Recognise your employees’ fears and goals
• Learn ways to identify and reduce opposition and resistance from your staff
• Explore ways to improve your communication style with each personality type

Who Should Attend?
Anyone working in a stressful, high-pressure environment. These workshops teach you how to avoid conflict escalation by understanding how others respond to pressure and show you how you deal with it yourself.

Workshops are generally run over one or two days, however they are designed to be flexible to fit in with your needs. For instance they can be run as modules that slot into an existing event which might run over consecutive days.
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