IMass Newcastle-Upon-Tyne "The Imass Limited Board feel that the project met all its objectives, and was extremely influential in establishing a robust management structure and supporting the development of the selected individuals into key management positions."
	Tegrel Ltd Blaydon-on-Tyne The most valid testimonial for this work is that whilst the business is now twice as busy as it was last year we are managing this successfully, whilst at the same time keeping an eye on the future. I myself find that in the midst of all this extra work I even have time for developing strategic ideas and plans for the future."
	Specials Laboratory Northumberland "Your facilitation of the programme was a key ingredient in its success, most notable in your willingness to go the extra mile to guarantee agreed outcomes. We particularly appreciated your willingness to challenge us and remain resolute even when this took us outside our comfort zones."
	Bend it Shape it Durham "With your help the business has changed and it is more focused on results, productivity is up, sales have increased with less time wasted so I can concentrate on moving the business forward."
	Mersey Docks Harbour Company Liverpool "From the first meeting with Chris on this project I found him to be open, direct and focused on the objectives he needed to achieve. Chris has excellent communication skills - listening as well as directing and we found that he was clear and open about the objectives he needed to achieve"
	IMass Newcastle-Upon-Tyne "I have no hesitation in recommending Mr Baxter who has excellent experience at a senior level in a number of organisations. He is able to work comfortably with our Board and senior managers and demonstrates a clear understanding of business imperatives and priorities in the concise and professional way that he works.
	DB Status North Shields "An added benefit to the half day session was understanding how to quickly and easily assess the behavioural style of people we meet through business. This gives obvious benefits and advantages as we are now enabled to discuss business and close deals with an added advantage"
	Cellular Solutions Durham "It [behavioural profiling] has certainly opened our eyes to look more in depth to the kind of clientele we are dealing with and has also improved the way we communicate to our colleagues internally."
	Reg Vardy plc Gateshead "Chris has offered coaching services over the past three months while we have restructured some of our business practices. These sessions has provided great clarity and significantly enhanced the applied strategy."
	Steve Lane Birmingham "I have found Chris Baxter's coaching to be extremely beneficial from two perspectives. Firstly, as a new coach, understanding more about the structure and content of telephone coaching sessions - and secondly, as a result of being coached, I have made a few real lifestyle changes which I am finding very beneficial."
	IMass - Head of Operations Newcastle-Upon-Tyne "As a result [of the coaching], I now has a management team that I am confident I can rely on, that I'm happy will allow the department to continue to grow at the rapid rate… Without the coaching program that you personally tailored for the team the department would not be in such a strong position that is it today"

Chris was always willing to listen to real-world issues and to relate examples and advice to them. His style was friendly, understanding and investigative. This created an environment in which it was very easy to discuss even difficult issues.  By making me think about my questions, rather than directly providing answers, I gained confidence in my own abilities and the skills to continue to analyse my own approach outside the coaching sessions.  The coach offered advice where appropriate without it ever feeling like a lesson."
Jason Graham - Senior Consultant

"The coaching programme was very successful in achieving its goals. The programme has helped me to see my priorities much more clearly, and helped me put into effect a few habits that I think are already making a difference to my effectiveness." - Dave Curry – Strategy Manager

"The coach absorbed dialogue information well, had good listening skills and was supportive within the coaching role. The approach appeared to be focussed on satisfying the customers brief and was not constrained by a desire to please the customer."
Paul Warner, Head of Business Development

The coaching program was successful in helping me to achieve my goals; it made me take a step back from the daily operations and examine my performance with a critical eye. From my perspective this was one of the biggest benefits of the program.

I gained an improved awareness of my own strengths and weaknesses and how they can impact on personal and team performance. When work is busy and stressful, it can be very easy to fall into bad habits and routines that can be counter-productive. The program has made me better able to recognise the circumstances that cause this to happen and how to take appropriate corrective action. Going through the program alongside colleagues was helpful, our working relationships have generally been improved (still working on some issues!) and we are now more aware of each others personalities and behaviour.

Having someone from outside my work environment who could provide objective and constructive feedback was invaluable. The coach was open, not afraid to be proactive and used his own experiences to illustrate learning points very effectively. I think that business coaching delivered by a well qualified coach with the right personal skills can be invaluable." - Liz Laws, Head of Operations

"The (program) goals were achieved successfully and I gained a lot in terms of knowledge and in the day-to-day management and efficiency of the team. (The coaching program) allowed me to take on more responsibility. The coach provided an environment that encouraged openness and confidence. There was an honest discussion of issues and learning points. The coach acted as a sounding board on which I could raise issues and ideas, while providing constructive comments and guidance where appropriate. I found that the as the coaching sessions were confidential this led to a full discussion of issues, and the coach provided a fresh outlook to the issues. The coach provided good training materials, and each element was explained clearly and with relevance to the business and my role within the organisation. This helped me to qualify the attributes that I need to perform my role effectively."
Angela Morgan, Team Manager

"The coaching program was practical as it included “real world” scenarios specific to my working environment. Chris was open and forthright which I found helpful. I think Chris helped me to think about things that I did not initially want to discuss." Brian Howmans, Team Manager

"(The coaching program) improved my ability to deal with conflict and delegation and helped me develop the confidence to put my point of view forward to persuade people to see things from a different perspective. Chris was not afraid to explore any topic. This openness enabled me reciprocate with honesty, safe in the knowledge that my ideas and feelings would not be laughed at, or deemed inappropriate. I therefore have nothing negative to say about Chris’ style of coaching."
Victoria Sunter, Marketing Manager


"The goals outlined in the initial sessions, were actively discussed and explored in each session. Overall I think the goals were achieved and the discussions encouraged active thinking on my behalf and I have seen a huge difference in my own thought process. My performance has definitely increased and I have noticed a dramatic difference in my concentration and focus."
Lisa Richardson, Marketing Manager

"The coaching has helped me to appreciate the skills I have and to make the best use of them. By the end of the programme my self belief was vastly improved and I feel that I have what it takes to make a success of the job. Chris didn’t force ideas on me but posed questions in such a way which made me really consider my answers I felt like had made my own decisions and not just been told what I should do." Lisa McCreton, Senior Project Manager

"The Coaching programme predominately made me more confident in my own ability, of which enabled me to perform at a higher level than previously. Not only did the coaching programme improve my working performance, but also helped me understand the importance of personal visions / goals. Chris was able to communicate and deliver information of which I could relate to and understand easily."
Chris Turner, Commercial Manager